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Talk to a human.
Cutlattice is a small product. Support, billing, and privacy requests go to the same inbox, and we read them directly.
Typical response time: one to two business days.
What to include
- For product issues: the browser, the file type, and the steps that led to the problem.
- For billing: your account email and Waffo order reference.
- For privacy requests: the email address associated with your account.
Do not send card numbers, passwords, private keys, or full payment details by email. For subscription changes, use the customer portal linked from your account page.
Feature requests
Tell us the job you are trying to finish, not only the feature name. Real workflow examples make it much easier to decide what to build next.